Terms of Service - Hotel AI

1. Service Description

HotelAI provides AI-powered hotel guest communication and operation management services via WhatsApp, Telegram, and Web Chat:

24/7 automated guest support and multi-channel messaging panel.
Scheduled message sending (HSM automation).
Work order tracking and inter-departmental coordination.
Management dashboard and AI-powered analytics.

2. Usage License

This service is intended solely for authorized hotel staff and managers. Users are personally responsible for the security of their login information and all operations performed through the system.

3. Limitation of Liability

IMPORTANT: HotelAI is an operational support tool.

No absolute guarantee is given regarding the accuracy of AI responses; users retain the authority to oversee and correct.
HotelAI cannot be held responsible for disruptions caused by third parties (WhatsApp, Firebase, etc.).
HotelAI is not an official partner or representative of PMS (Property Management System) providers. The browser extensions and local synchronization helper applications used for data sync run solely under the user's (hotel's) own consent, authorization, and active session. The user (hotel) is personally responsible for ensuring that the use of such tools complies with the Terms of Service of third-party PMS systems and applicable data protection regulations (such as GDPR/KVKK). HotelAI shall not be held liable for any account suspensions or access restrictions resulting from the use of these tools.

4. Intellectual Property

The design, software, logos, and all content of the application belong to HotelAI; they may not be copied, used without permission, or subjected to reverse engineering.

5. Corporate License and Agreement

Licensing: The service is provided under a B2B corporate licensing model. Licensing terms, active durations, and scopes are determined in the B2B Service Agreement signed by your hotel administration.
Message Costs: Standard messaging costs applied by third-party gateway providers (such as Meta for WhatsApp Business API) are governed by the corporate agreement terms.
Termination: Your organization may request termination or adjustment of the licensing scopes in accordance with the corporate service agreement guidelines.

6. Contact

HotelAI Tech A.Ş.

Email: [email protected]