Frequently Asked Questions

Q: What Smart Terminal models are available and which is best for our hotel?

We provide 2 distinct models: HotelAI Stand (32 inch floor-standing model for main lobbies) and HotelAI Wall (32 inch flush wall-mounted model for corridors and foyers). Both deliver identical enterprise hardware and performance.

Q: What is HotelAI Manager and how does it benefit hotel executives?

HotelAI Manager is a native mobile app (iOS & Android) designed for hotel owners and general managers to monitor live financial metrics, real-time Smart Terminal check-in counts, competitor hotel room rates, and rate parity alerts on the go.

Q: What is HotelAI Reception and how does hotel staff use it?

HotelAI Reception is an operational mobile app (iOS & Android) for front desk and housekeeping teams. It converts guest requests from Smart Terminal or WhatsApp into instant push notifications and actionable work orders.

Q: Does it synchronize with our existing Property Management System (PMS)?

Yes, HotelAI is 100% compatible with all domestic and international PMS systems (Opera, Fidelio, ElektraWeb, Sedna, Protel, etc.) with continuous two-way synchronization.

Q: Does PMS integration require extra servers or infrastructure changes?

No. Powered by HotelAI WorkerOS synchronization technology, there is zero need for server hardware replacement or network rewiring.

What is HotelAI Smart Terminal and what does it do in hotel lobbies? expand_more

HotelAI Smart Terminal is enterprise AI-powered 32-inch Ultra HD vertical touch hardware installed in hotel lobbies. It greets arriving guests with a lifelike video avatar in 10+ languages, performs autonomous passport and ID self check-in in 1.08 seconds, manages in-hotel ancillary upsell bookings (tours, transfers, spa, dining), and eliminates front desk waiting queues.

What Smart Terminal models are available and which is best for our hotel? expand_more

We provide 2 distinct models designed to complement your property's architecture:
• HotelAI Stand (32"): Our flagship floor-standing model with a precision CNC aluminum enclosure and heavy-duty steel base for grand lobbies and main entrances.
• HotelAI Wall (32"): An ultra-slim, flush wall-mounted model with concealed cabling for elevator foyers, corridors, and spa/dining entrances with zero floor footprint.
Both models deliver identical top-tier hardware (Ultra HD screen, high-speed OCR camera, noise-canceling audio, 4.5G LTE, online POS) and performance.

How long does terminal setup take and how does it connect to the internet? expand_more

The terminal is 100% plug-and-play. Featuring a built-in 4.5G LTE cellular module, it operates completely autonomously without needing access to your hotel's Wi-Fi network. Dual-band Wi-Fi or Ethernet connections are also supported. The moment it is placed in your lobby and plugged into power, it becomes active within minutes.

What is HotelAI Manager and how does it benefit hotel executives? expand_more

HotelAI Manager is a native mobile application (iOS & Android) designed for hotel owners and general managers. It allows you to monitor live financial metrics, real-time Smart Terminal check-in counts, competitor hotel room rates, OTA ranking positions, and rate parity disparity alerts directly from your smartphone wherever you are. It is available for free download on the App Store and Google Play.

What is HotelAI Reception and how does hotel staff use it? expand_more

HotelAI Reception is an operational mobile application (iOS & Android) engineered for front desk, housekeeping, and maintenance teams. It converts guest inquiries and requests from Smart Terminal or WhatsApp (extra towels, room cleaning, taxi, bellboy calls) into instant audio push notifications and actionable work orders. Staff can mark tasks completed with a single tap and take over AI conversations live whenever needed.

How do Smart Terminal and mobile apps communicate and synchronize? expand_more

The ecosystem works in seamless real time. Whenever a guest performs self check-in or requests taxi/room service via the Smart Terminal screen, that work order immediately alerts staff using the HotelAI Reception mobile app in milliseconds. At the same time, live check-in counters and operational metrics on the manager's HotelAI Manager app update instantly.

Does it synchronize with our existing Property Management System (PMS)? expand_more

Yes, the HotelAI ecosystem is 100% compatible with all domestic and international PMS systems (Opera, Fidelio, ElektraWeb, Sedna, Protel, AmonRa, etc.). Whether your PMS is cloud-based or installed on local desktop servers, continuous two-way synchronization is maintained. Guest passport/ID scans, digital registration cards, and room statuses are pushed instantly to your PMS.

Does PMS integration require extra servers or infrastructure changes? expand_more

No, absolutely not. Powered by HotelAI WorkerOS synchronization technology, there is zero need for server hardware replacement, network rewiring, or complex configurations at your hotel. It connects smoothly to your existing setup with zero operational disruption.

Are HotelAI tools and AI modules free to use? expand_more

For properties with HotelAI Smart Terminal hardware, all software tools and AI modules are 100% free and unlimited. Enterprise features that normally cost thousands of dollars in license fees—such as AI Assistant, Competitor Price Tracking, OTA Ranker, Scheduled Messages, Reputation Management, RevPAR Simulator, and HotelAI Mobile Apps—are unlocked for your hotel without any additional license charges.

Which languages do Smart Terminal and AI Assistant support? expand_more

Smart Terminal's live video and voice avatar provides natural audio synthesis in 10+ major languages including English, German, Russian, Arabic, French, and Turkish. On WhatsApp, Telegram, and website chat channels, our AI assistant automatically recognizes 132 languages, replying instantly in the guest's native tongue.

Are guest ID/passport records and hotel data secure? expand_more

Yes. All passport and national ID scans on the Smart Terminal are processed locally within 1.08 seconds and comply 100% with GDPR and international privacy standards. Data transmission is secured with end-to-end SSL/TLS encryption, and your data remains the exclusive property of your hotel.

How does hardware replacement and technical support work? expand_more

The Smart Terminal comes with a 1-to-1 rapid hardware replacement guarantee throughout your entire rental period. Should any panel defect or hardware wear occur, the device is promptly swapped with a brand-new unit, eliminating maintenance risk for your hotel. Software updates are deployed automatically over-the-air (OTA), and our technical support team is available 24/7.

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